Tegucigalpa. April 13th. As part of the commitment of Aeropuertos de Honduras for the continuous improvement in quality of service, offered a lecture to the operational actors and collaborators named “The art of successful businesses” given by the international guru in customer service Oscar Marcos Gomez, director of the Service Quality Institute of Mexico.
The main objective of the conference is to guarantee the continuous improvement of the service given to domestic and international passengers through the specialization quality standards provided by the Service Quality Institute of the United States.
Mr. Oscar Marcos was awarded the Best world Seller in the year 2013 with the recognition given in Istanbul, Turkey.
Marcos received for the second consecutive year in the 2014 the award of Best world Seller delivered in Minneapolis, Minnesota.-
He has also won the award for global excellence in the Hall of Fame of Speakers in the year 2014 awarded by the Global Network of Speakers based in Germany. He has trained trained more than 20,000 people worldwide and is an expert in customer service, sales, marketing with over 38 years of continuous work throughout Latin America.
“These conferences can help develop skills to increase customer satisfaction while providing an opportunity for improvement in air terminals that are managed by the company,” said Edgardo Maradiaga General Managerof Aeropuertos de Honduras
Aeropuertos de Honduras, continuously provides training in various areas to their operational actors in order for them to improve their service system to passengers
